Privacy Policy

Your privacy is our top priority. This privacy policy outlines how www.tongxitongle.com (hereinafter referred to as “we”, “us”, or “our”) collects, utilizes, shares, and processes your personal information in the course of providing our products and services.

Collection and Use of Personal Data

Personal data refers to any information that can directly or indirectly identify you as an individual. It also encompasses anonymous data that has been linked to identifiable information. Notably, data that has been permanently anonymized or aggregated—rendering it impossible for us to identify you, either alone or in combination with other data—is not classified as personal data.

Commitment to Data Safety and Security

We adhere strictly to the principles of legality, legitimacy, and transparency in all data-related practices. We only collect and process the minimum amount of data necessary to fulfill specified purposes, and implement robust technical and administrative safeguards to protect the confidentiality and integrity of your information.

We use personal data to verify user accounts and activities, and to enhance the safety and security of our platform. This includes monitoring for fraudulent behavior, investigating suspicious or potentially illegal activities, and enforcing compliance with our terms of service and policies. Such processing is conducted based on our legitimate interest in ensuring the security and reliability of our products and services.

Types of Personal Data We Collect

  1. Data You Voluntarily ProvideWe collect personal data that you submit when using our products, accessing our services, or interacting with us. This includes scenarios such as account creation, customer support inquiries, participation in online surveys, and use of our live chat tools. For purchase transactions, we gather relevant payment details (e.g., credit/debit card numbers and associated information), account authentication data, as well as billing, shipping, and contact information required to complete your order.
  2. Data Related to Service UsageWhen you visit our website or use our application, we may collect technical and usage data from your device, including:
    • Device type, unique device identifiers, and IP address
    • Operating system and internet browser version
    • Usage patterns, diagnostic information, and approximate location data
    Where permitted by your device settings, our services may use GPS technology, IP address tracking, and other tools to determine your device’s location. This data is used exclusively to optimize and enhance the quality of our products and services.

How We Use Your Personal Data

In general, we use personal data to deliver, improve, and develop our products and services; communicate with you effectively; offer targeted advertising and personalized services; and protect the interests of both our company and our customers.

  1. Service Provision, Improvement, and DevelopmentWe utilize personal data to support the operation of our products and services, drive continuous improvement, and fuel product development initiatives. This includes data analysis, market research, and internal audits. This processing is based on our legitimate interest in providing high-quality products and services and ensuring business continuity. For promotional activities such as contests or giveaways, we may use the personal data you provide to administer these programs. Note that some promotions may have additional rules governing data usage—we encourage you to review these terms carefully before participating.
  2. Communication and Marketing
    • With your prior explicit consent, we may send you marketing communications about our own products and services. We also use your data to communicate account updates, transaction details, and changes to our policies and terms of service.
    • You may opt out of receiving marketing emails at any time by contacting our customer support team.
    • We use your data to process and respond to your inquiries when you reach out to our support team.
    • With your prior explicit consent, we may share your personal data with trusted third-party partners for their marketing purposes, allowing them to send you communications about their products and services.
    • With your prior explicit consent, we may use your personal data to personalize your experience on our platform and third-party websites/applications, and to evaluate the effectiveness of our marketing campaigns.
    Important Note: For any data usage activity that requires your explicit consent, you have the right to withdraw that consent at any time by contacting us.

Cookies and Similar Technologies

Definition of Cookies

Cookies are small text files stored on your web browser by websites you visit. They are widely used to store identifiers and other information on computers, mobile phones, and other devices.

In this policy, the term “cookies” refers not only to traditional cookies but also to similar technologies, including local storage data on your browser/device, device identifiers, and other software tools used for equivalent purposes.

Use of Cookies

We use cookies to deliver, protect, and optimize our products and services. Specific use cases include:

  • Personalizing content and user experience
  • Delivering and measuring the effectiveness of targeted advertisements
  • Analyzing user behavior and preferences
  • Enhancing platform security

The specific cookies used may vary depending on the particular websites and services you access on our platform.

Disclosure of Personal Data

We may share personal data with strategic partners who collaborate with us to provide our products and services or assist us with marketing activities.

Data sharing with these partners is strictly limited to the purpose of delivering or improving our products, services, and advertising. We will never share your personal data with third parties for their own marketing purposes without your prior explicit consent.

Data Storage, Transfer, and Processing

  1. Compliance with Legal ObligationsWe may process and disclose personal data to comply with mandatory laws applicable in the European Economic Area (EEA) or your country of residence, or to fulfill legal duties arising from specific legal proceedings. For residents of the EEA, the processing of your personal data is conducted in accordance with the General Data Protection Regulation (EU) (“GDPR”). Where processing relies on your consent, it is justified under Article 6(1) of the GDPR.
  2. Business Transitions and Internal Sharing
    • We may share personal data with our affiliated companies for legitimate business purposes.
    • In the event of a business restructuring (e.g., merger, reorganization, acquisition, joint venture, asset transfer, spin-off, or sale of all or part of our business, including bankruptcy proceedings), we may transfer all or part of your personal data to the relevant third-party entity involved in the transaction.
    • We may also disclose personal data if we reasonably determine that such disclosure is necessary to protect our legal rights, pursue available legal remedies, enforce our terms and conditions, investigate fraud, or safeguard our operations and users.
  3. Legal Compliance and Protection of RightsWe may be required to disclose personal data in response to legal requirements, court orders, litigation, or requests from public and government authorities (both within and outside your country of residence). Additionally, we may disclose personal data if we determine that such disclosure is necessary or appropriate for national security, law enforcement, or other matters of public interest.

Your Rights Regarding Personal Data

We take reasonable measures to ensure that the personal data we hold about you is accurate, complete, and up-to-date. You have the following rights under applicable data protection laws:

  • The right to access the personal data we collect and store about you
  • The right to correct any inaccurate or incomplete personal data
  • The right to delete your personal data under certain circumstances
  • The right to restrict or object to the further processing of your personal data at any time
  • The right to receive your personal data in a structured, commonly used, and machine-readable format

You also have the right to lodge a complaint with the competent data protection authority in your jurisdiction regarding our processing of your personal data.

To protect your privacy and the security of your data, we may request you to provide identification information to verify your identity before fulfilling your request. Please note that applicable laws or regulatory requirements may allow or require us to refuse certain requests for access to or deletion of personal data.

You may exercise your rights by contacting our customer support team. We will respond to your request within a reasonable timeframe, and in any case, within 30 days of receipt.

Third-Party Websites and Services

Our website, products, and services may contain links to third-party websites, or offer access to third-party products and services. Please note that we have no control over, and assume no responsibility for the privacy practices or content of these third-party platforms.

This privacy policy applies only to personal data collected by us through our own products and services. We strongly recommend that you review the privacy policies of any third-party websites, products, or services before using them.

Data Security, Integrity, and Retention

We implement reasonable technical, administrative, and physical security measures designed to prevent unauthorized access, use, or disclosure of your personal data, and to ensure the correct and lawful processing of the data we collect.

We will retain your personal data for the minimum period necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by applicable law.

Changes to This Privacy Policy

We may update this privacy policy periodically to adapt to new technologies, industry practices, regulatory requirements, or other business needs. The revised policy will take effect immediately upon publication on our website.

Your continued use of our products and services after the effective date of the revised privacy policy constitutes your acceptance of the updated terms. If you do not agree to the revised policy, please discontinue using our products and services and contact us to close your account.