Shipping policy

Our commitment is to provide top-tier shipping solutions tailored to customers regardless of their location. Each day, we fulfill deliveries for hundreds of clients across the United States, with a relentless focus on delivering premium service standards.

Shipping Methods & Delivery Timelines

Total Delivery Time = Order Processing Period + Shipping Duration

  • Processing Period: Orders are processed within 2–3 business days after placement, and shipped out the following business day upon completion of processing.
  • Shipping Duration: 7–10 business days.

For U.S. Customers

  • Express Shipping Fee: $6.99 (Complimentary for orders over $200).
  • Partnered Carriers: USPS, FedEx, DHL, DHL Express, UPS.

Note: Please be advised that delivery may experience slight delays due to the lingering impacts of the COVID-19 pandemic.

Order Tracking

Once your order has been dispatched, we will promptly send a shipping confirmation email containing your tracking details. Typically, the tracking number will be available and sent to you one business day after shipment.

If you have not received any tracking confirmation within 5 business days of completing your payment, please reach out to our customer support team for assistance.

You can track the real-time status of your order by visiting our dedicated tracking page [here].

Taxes & Duties

Upon the arrival of your parcel at the destination country, it may be subject to import taxes, duties, and other related customs charges. These fees are assessed solely by the customs authority of the destination country.

The recipient bears full responsibility for paying all such taxes and charges, For detailed information regarding applicable fees, we recommend contacting your local customs office directly.

Please note that no fees will be incurred if you cancel your order prior to shipment.

Order Cancellations

Had a change of heart? We accept order cancellations and modifications before the item is produced or shipped. You have a 24-hour window from the moment you place your order to contact our customer service team and request adjustments or cancellation.

How to Cancel Your Order

  1. Account Holders: Log into your account, navigate to the Orders & Returns section to submit a cancellation request.Non-Account Holders: Send us a direct email to initiate the cancellation process.
  2. Select the specific items you wish to cancel and provide a reason for your request.
  3. You will receive an email confirmation once your cancellation has been approved and processed.

If your order has already entered the preparation and fulfillment stage, cancellation will no longer be possible. In such cases, our Returns Service is available for your convenience. For more detailed guidelines on cancellations and returns, please refer to our official Return & Refunds Policy.